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stickman84
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Post subject: Mess up with purchasing credits  Posted: Fri Nov 11, 2016 11:04 am |
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Joined: Thu Sep 04, 2014 4:10 pm
Posts: 4
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So, as I purchased the 1000 token pack for my account negations, i entered all the correct card info, clicked the continue button, but nothing happened. I was charged for 18 dollars but no tokens were rewarded. Can a moderator please fix this?
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stickman84
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Post subject: Failure purchasing credits Posted: Fri Nov 11, 2016 11:13 am |
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Joined: Thu Sep 04, 2014 4:10 pm
Posts: 4
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So, as I purchased the 1000 token pack for my account negations, i entered all the correct card info, clicked the continue button, but nothing happened. I was charged for 18 dollars but no tokens were rewarded. Can a moderator please fix this?
If a moderator could reply with their email, i can provide pictures of the receipt
Thanks
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Alexander
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Post subject: Re: Failure purchasing credits Posted: Fri Nov 11, 2016 5:10 pm |
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Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
Gender: male
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Hello, Sorry! Please email me at [email protected], I will set you up with your purchase as fast as possible! Please mention the username you bought tokens with, and either send us your receipt or your transaction ID. Thank you!
_________________
Best Regards,
Alexander
Product Manager
Battle Dawn
Skype: dreamerofdestruction
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WeplaygamesHD
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Post subject: Re: Failure purchasing credits Posted: Sun Nov 13, 2016 2:32 am |
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Joined: Tue Apr 15, 2014 3:13 am
Posts: 3
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Hello,
I just bought a 2500 tokens pack on iOS, it said please wait, and it took a while, so i assumed that it froze. I quit the game and re-opened it, there was no tokens, but i got super supporter status and $53.99 was lost.
Unfortunately, i do not have any transaction id come through so far..
Please help
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Alexander
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Post subject: Re: Failure purchasing credits Posted: Sun Nov 13, 2016 1:23 pm |
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Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
Gender: male
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WeplaygamesHD wrote: Hello,
I just bought a 2500 tokens pack on iOS, it said please wait, and it took a while, so i assumed that it froze. I quit the game and re-opened it, there was no tokens, but i got super supporter status and $53.99 was lost.
Unfortunately, i do not have any transaction id come through so far..
Please help I believe i've answered you by email, is this correct?
_________________
Best Regards,
Alexander
Product Manager
Battle Dawn
Skype: dreamerofdestruction
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WeplaygamesHD
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Post subject: Re: Failure purchasing credits Posted: Mon Nov 14, 2016 2:35 am |
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Joined: Tue Apr 15, 2014 3:13 am
Posts: 3
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Yeah, I tend to freak out a bit... =3 and send a mail and write on forum
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