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 Post subject: account missing
PostPosted: Fri Jul 29, 2016 8:17 am 
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Joined: Fri Jul 29, 2016 8:08 am
Posts: 1
i tried to log into my account that i had for like 4 months and it says it does not exist.
Can you help me please


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 Post subject: Re: account missing
PostPosted: Fri Jul 29, 2016 3:54 pm 
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Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
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bossfighter5 wrote:
i tried to log into my account that i had for like 4 months and it says it does not exist.
Can you help me please


Hey there,

It might be inactive - could you tell me the username and check your email?

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Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction


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 Post subject: Re: account missing
PostPosted: Sat Jul 30, 2016 12:26 pm 
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Joined: Wed Jan 25, 2023 5:45 pm
Posts: 0
I am bossfighter5 and bossfighter3 and both of them have been locked out I was active every day for about 1 month and a half with bossfighter3 and I created bossfighter5 so I can get my account back


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 Post subject: Re: account missing
PostPosted: Sat Jul 30, 2016 1:27 pm 
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bossfighter6 wrote:
I am bossfighter5 and bossfighter3 and both of them have been locked out I was active every day for about 1 month and a half with bossfighter3 and I created bossfighter5 so I can get my account back


When you change your email and/or password (or someone else with access to your account does) it will require you to re-activate your account by email sometimes. Have you looked into the e-mails you've used?

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Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction


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 Post subject: Re: account missing
PostPosted: Sun Jul 31, 2016 10:26 am 
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Joined: Wed Jan 25, 2023 5:45 pm
Posts: 0
the emails I used I have not changed them since I created my first account and I'm the only person who has access to my account so I dont know what happend


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 Post subject: Re: account missing
PostPosted: Sun Jul 31, 2016 11:14 am 
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Joined: Fri Oct 09, 2015 7:48 pm
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same thing happened to me,I lost my first and most played account,sent a request to reactivate it and I'm still waiting for about 6 months now

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 Post subject: Re: account missing
PostPosted: Sun Jul 31, 2016 3:26 pm 
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Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
Gender: male
bossfighter6 wrote:
the emails I used I have not changed them since I created my first account and I'm the only person who has access to my account so I dont know what happend


Well someone definitely changed the profile data... You can email me for more information if you prefer.

jenter120 wrote:
same thing happened to me,I lost my first and most played account,sent a request to reactivate it and I'm still waiting for about 6 months now


Sorry to hear that, this happens unfortunately. Emails from Supermechs.com are blocked by some email servers, requesting the email at http://battledawn.com/forum will usually work much better.

Alternatively you can just email me at Alexander (at) tacticsoft (dot) net from the email used to register the account with your userid and the desire to re activate it and I'll usually be able to do it in a yiffie.

That said, chances are very low if a fake or inaccessible email are used. We simply refuse to take chances there.

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Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction


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 Post subject: Re: account missing
PostPosted: Mon Aug 01, 2016 3:21 pm 
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Joined: Wed Jan 25, 2023 5:45 pm
Posts: 0
could I have my items transferred or added to another account because I have about 30-40 legendary and mythical items in total in my main account because I dont want to have to restart my account back from the beginning.


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 Post subject: Re: account missing
PostPosted: Mon Aug 01, 2016 4:12 pm 
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Joined: Wed Jun 03, 2009 6:41 am
Posts: 4629
Location: The Netherlands
Gender: male
bossfighter6 wrote:
could I have my items transferred or added to another account because I have about 30-40 legendary and mythical items in total in my main account because I dont want to have to restart my account back from the beginning.


Sorry, but we do not provide transfer services.

If you contact us by email we may be able to look into this case further however.

(Alexander at tacticsoft dot net or alternatively supermechs at tacticsoft dot net)

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Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction


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 Post subject: Re: account missing
PostPosted: Wed Sep 21, 2016 5:35 pm 
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Joined: Wed Jan 25, 2023 5:45 pm
Posts: 0
is there a way I can be granted tokens or mythical boxes onto my account. sorry for no response in forever


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