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Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 4 posts ] 
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 Post subject: I was charged for something I did not receive.
PostPosted: Sun Jan 03, 2016 4:06 pm 
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Joined: Tue Dec 22, 2015 8:53 pm
Posts: 27
I tried to buy 1000 tokens through PayPal and it didn't work, so I did it again and then it did. I thought the first transaction didn't go through at all, but my bank statement shows that I was charged twice.

I'm having fun with the game so I wouldn't mind just taking the tokens. But I need to either receive the tokens or get my money back.

Thank you.

Apoc


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 Post subject: Re: I was charged for something I did not receive.
PostPosted: Mon Jan 04, 2016 5:32 pm 
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I still have not received any response. Should this be posted somewhere else? How do I get this resolved?


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 Post subject: Re: I was charged for something I did not receive.
PostPosted: Mon Jan 04, 2016 6:14 pm 
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Hey, sorry about a late answer, I didn't see it before. Please mail [email protected]. You should have gotten a transaction ID by e-mail, please include it, and any other information that would help us track what has happened with the purchase.

Sorry about this problem, hope to have it solved soon!

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http://www.battledawn.com/forum/viewtopic.php?f=111&t=15076
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 Post subject: Re: I was charged for something I did not receive.
PostPosted: Mon Jan 04, 2016 6:20 pm 
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In these cases usually what happened is the first transaction processed just fine through your debit (Instant Transfer), whilst the second has a delay (e-Check).

Could you check your paypal transactions and see what type they were?

Thanks!

Edit: Also, if emailing, you'll probably get a faster response emailing alexander @ tacticsoft (dot) net. Otherwise it'l get forwarded and that usually means a small delay.

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