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Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 4 posts ] 
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 Post subject: It won't let me log.
PostPosted: Mon Apr 20, 2015 10:17 am 
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Joined: Thu Jan 29, 2015 12:45 pm
Posts: 3
So for the past weekend I thought that I just forgot my password. However i think that other people have the same problem. :oops: I re-activate my password dido nothing happens says the same thing. Hope admins know about this. Thanks for reading.


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 Post subject: Re: It won't let me log.
PostPosted: Mon Apr 20, 2015 10:26 am 
First Lieutenant
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Joined: Tue Apr 08, 2014 4:45 am
Posts: 523
Location: The Cactus Fortress
KoolAidMan76 wrote:
So for the past weekend I thought that I just forgot my password. However i think that other people have the same problem. :oops: I re-activate my password dido nothing happens says the same thing. Hope admins know about this. Thanks for reading.


Lots of people have experienced this problem. Look at this for help.

_________________
Veteran from 2014, when the game was better in my opinion.



I occasionally come back to see what's been going on.


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 Post subject: Re: It won't let me log.
PostPosted: Mon Apr 20, 2015 10:27 am 
Lieutenant Major
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Joined: Sun Mar 21, 2010 3:02 pm
Posts: 1770
Gender: female
Hi there!

We faced some log in issues which should be solved by now. Please try to log in after you cleared your browser cache and cookies.
It could be possible that your last session got interrupted by a restart of our server. Clearing those old files often helps.
(If you use the iOS app, you might need to re-install it and restart the device too)

If you still can’t log in, please check if one of the points listed below could cause it:


1. If you changed your password to a new one, or clicked on „forgot password“, please look up your email inbox (and the spam folder), if there is an email with the new activation link.
You will need to click on the link before you can use the new (temporary) password, which is provided in the email.

2. If you tried out different combinations of your password, please log into our forum first (http://www.supermechs.com/forum/ucp.php?mode=login)
It could be possible that you need to verify your account with a simple captcha

Thank you for your patience and enjoy the next fights!

- SuperMechs support


PS. You can find the link to change your password back to you old one after the login at the forum here: http://www.supermechs.com/forum/ucp.php ... eg_details
Please don't change/confirm the email settings at the same time


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 Post subject: Re: It won't let me log.
PostPosted: Tue Apr 21, 2015 10:33 am 
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Joined: Thu Jan 29, 2015 12:45 pm
Posts: 3
It works for me now thanks for the help. :D


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