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Fang456
 Post subject: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Thu Oct 09, 2014 4:39 am 
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I spent 6.00pounds on this game to get 360 tokens when biomobile sent the purchase confirmation it reloaded onto the game i didnt recieve the tokens could u resed me the tokens or ask them to give me a refund as my phone wont text cos i used all my credit plz help!

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Andy
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Thu Oct 09, 2014 6:02 am 
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Fang456 wrote:
I spent 6.00pounds on this game to get 360 tokens when biomobile sent the purchase confirmation it reloaded onto the game i didnt recieve the tokens could u resed me the tokens or ask them to give me a refund as my phone wont text cos i used all my credit plz help!


Give it some time. Token purchases, especially over the phone cane take up to 24 hours.

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Fang456
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Fri Oct 10, 2014 6:23 am 
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i did the payment yesterday lunchtime so please help

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Fang456!
-300 Subs + COUNTING!
-SUPERMECHS GOALS:
1) Reach 1 Gold Medal
2) Reach 1 Silver Medal
3) Reach 1 Bronze Medal
4) Get Into The Top Clan
5) Reach 100 Mythicals :P
6) Spend $1000

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Ilona
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Fri Oct 10, 2014 12:07 pm 
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I wonder about "biomobile" as we don't have that at all...

However, if it was daopay or onebip, please contact their customer service. When it didn't went through, they will refund you most likely. If it went trough, please ask them for the IPN Number of the transaction and mail it to [email protected].

Thank you
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potchika
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Sat Oct 11, 2014 12:00 am 
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Ilona wrote:
I wonder about "biomobile" as we don't have that at all...

However, if it was daopay or onebip, please contact their customer service. When it didn't went through, they will refund you most likely. If it went trough, please ask them for the IPN Number of the transaction and mail it to [email protected].

Thank you

why noy contact [email protected] lol
am serious
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Mike
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Sun Oct 12, 2014 12:36 am 
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potchika wrote:
Ilona wrote:
I wonder about "biomobile" as we don't have that at all...

However, if it was daopay or onebip, please contact their customer service. When it didn't went through, they will refund you most likely. If it went trough, please ask them for the IPN Number of the transaction and mail it to [email protected].

Thank you

why noy contact [email protected] lol
am serious

The email Ilona said to use was specifically created to handle problems such as this. That is why you should use that instead of Eran's email.

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powtaito
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Fri Oct 17, 2014 7:37 am 
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Hey Guys.
I paid those tokens over phone over a week ago. I contacted those emails you mentioned but no reply!
What can i do ? Anybody an idea?
Peace Powtaito
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Ilona
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Fri Oct 17, 2014 7:41 am 
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Maybe your email got marked as spam?
That happens quite often as our email filter is very strict.

What did their customer service said? Did they refund the money?
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powtaito
 Post subject: Re: SOS PHONE BILL PLUS NO TOKENS RECIEVED
PostPosted: Sat Oct 18, 2014 6:51 am 
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Maybe that is the case. I purchased 360 Tokens and did not got the money back
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