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 Post subject: Bought tokens showed up then disappeared!
PostPosted: Sun Jan 03, 2016 7:20 am 
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Joined: Fri Jan 01, 2016 5:05 pm
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So I bought the 200 token pack, it showed up I tried to buy an item then it was stuck loading, I refreshed the page and it said I had 11 tokens, as if I never got the 200, please help!

This is an automated message:
You have attempted to purchase 200 Supporter tokens. If you completed the process of purchasing, you will recieve an email from notifying you of the details of your purchase. When we recieve notification from the payment processing company we will update the status of your order. If you did not follow through with your order, you may safely disregard this notification.
Thank you for supporting Battle Dawn!


Tracking ID: {QKe40Tvd-rXRb-MTRT-NydW-cT8u1WqnEPX0}


I hope this helps you because I was charged but still don't have my tokens :/


Last edited by PoTaeToh on Sun Jan 03, 2016 3:17 pm, edited 1 time in total.

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 Post subject: Re: Bought tokens showed up then disappeared!
PostPosted: Mon Jan 04, 2016 6:17 pm 
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Joined: Wed Jun 03, 2009 6:41 am
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kriticalfury wrote:
So I bought the 200 token pack, it showed up I tried to buy an item then it was stuck loading, I refreshed the page and it said I had 11 tokens, as if I never got the 200, please help!

This is an automated message:
You have attempted to purchase 200 Supporter tokens. If you completed the process of purchasing, you will recieve an email from notifying you of the details of your purchase. When we recieve notification from the payment processing company we will update the status of your order. If you did not follow through with your order, you may safely disregard this notification.
Thank you for supporting Battle Dawn!


Tracking ID: {QKe40Tvd-rXRb-MTRT-NydW-cT8u1WqnEPX0}


I hope this helps you because I was charged but still don't have my tokens :/



Hey there,

Sorry to hear this, hopefully we can resolve this ASAP!

We never really remove tokens after they were granted. Have you checked your inventory?

There's a good chance you got the items you purchased, but they ended up in your inventory (instead of in a pop up as intended).

It's a bug that's been around for a while now that occurs when the server got the request to buy a package, but the client did not receive its contents. On a refresh, it simply sees the contents of the box in your inventory, instead of as a box.

_________________
Best Regards,

Alexander
Product Manager
Battle Dawn

Skype: dreamerofdestruction


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